CROWDCONSULTANTS helped the new Head of IT Service Delivery of an automotive supplier to develop a strategic transformation roadmap supported by all major stakeholders within just 20 days. The implementation of this roadmap led to an improvement in service quality and reduced costs within a short period of time.
Leading global automotive supplier with more than 25,000 employees and 40 production sites.
Our client, the new Head of IT Service Delivery, was hired to improve the quality of services while reducing costs.
Our client quickly needed a new IT services strategy and roadmap for implementation based on
a detailed analysis of the status quo,
Comparison to Best Practices,
Coordination with the corporate strategy and
Consent of all major stakeholders.
A junior project manager with part-time support from an experienced executive.
A web-based survey of key stakeholders (team and customers) to identify challenges, opportunities and the degree of alignment.
Recommendations for the global standardization of the organization, processes and KPIs.
A 2-day-workshop with the management team for the
Definition and aggregation of goals and tasks derived from the status quo analysis and corporate strategy,
Prioritization of tasks based on resources availability,
Agreement on responsibilities and governance to guide implementation.
A simple and transparent 2-year transformation roadmap for all stakeholders with actions, milestones and responsibilities derived from the corporate strategy and tailored to resources available.
In just 20 days, our client reached the buy-in of key stakeholders to implement a new IT services operating model for all global activities.
Clear KPI-based targets for target agreement/scorecards of management.
20% increase in service quality at 15% lower costs within 1 year.
CROWDCONSULTANTS did an excellent fast track job, especially by combining a project manager for day-to-day project activities with part-time support by a former IT-executive who has been immediately trusted by my team
Ronny Nietsch, Head of IT Service Delivery, BorgWarner Europe